Family Medicine Physician – South Bend, IN (Michigan St.) – FT

The position listed below is open and available to all qualified candidates.  Any individuals interested in submitting their application for candidacy should do so in writing.  All submissions should identify the position. Please forward all resumes and cover letters to

Indiana Health Centers, Inc. is a Federally Qualified Health Center (FQHC) with clinics throughout the state of Indiana. Our mission is to provide high-quality, affordable, patient-centered health care to underserved areas of Indiana. For more information about who we are and what we do, please visit our website:

This is a full-time, salaried position with benefits, including:

-excellent compensation package
-guaranteed salary
-CME days and funds
-renewal agreement retention bonus
-eligible for National Health Service Corps (NHSC) and company loan repayment program
-comprehensive training and orientation program

Job duties include, but are not limited to:

  • Demonstrate knowledge of current theory and practice of primary care medicine as practiced in the United States
  • Demonstrate strong community health orientation including sensitivity to cultures represented in populations served by IHC
  • Demonstrate ability to work cooperatively with a multidisciplinary clinical team utilizing a balanced approach to health care issues by including perspectives of business, administrative and medical disciplines
  • Able to maintain balance between delivery of quality services and revenue expectations
  • Support, consult with, and train other medical providers on techniques and tools
  • Conduct evaluations on the effectiveness of existing methods and procedures
  • Changes existing clinic procedures based on new or emerging primary care methods


Unlimited license to practice medicine in the State of Indiana. Board eligible.

Spanish-speaking Intake Specialist (FT) – Seymour

The position listed below is open and available to all qualified candidates.  Any individuals interested in submitting their application for candidacy should do so in writing.  All submissions should identify the position. Please forward all resumes and cover letters to:


The Intake Specialist contributes to IHC’s mission and goals of client satisfaction, quality of care, cost competitiveness and productivity by ensuring efficient handling of all client income documentation, front-office paper work, charts and billing.  The Intake Specialist works closely with the other front office staff to provide customer service to clients in the lobby and on the phone, and complete billing paperwork and daily reports integral to monitoring the overall effectiveness of the clinic. Intake Specialist acts as a navigator and has advanced knowledge on how to navigate the entire clinic process flow; applies this knowledge to determine the eligibility for the various Medicaid and WIC services and sliding fee scales.




  • Greets clients and visitors to clinic and assists with check in process.
  • Makes appointments and educates clients regarding documents they will need to provide at the time of service.
  • Answers phones and accurately direct calls.
  • Accurately enters, maintains and retrieves data on IHC’s computer system.
  • Uses and maintains electronic medical record, accurately assembling income documents, and ensuring client information is up to date and complete.

Medical Billing:

  • Assists in timely completion of daily Batches, including migrant worker Batches, ensuring all information is complete and accurate on the superbill and that all supporting documents are attached.
  • Assists in running daily Variance Report.
  • Determines eligibility and signs up eligible clients for Medicaid or Medicare part D, refers eligible clients to WIC programs.


Intake Specialist II requires expert knowledge of a wide body of income eligibility rules in addition to verification, application, and documentation procedures and requirements; Intake Specialist requires specialized knowledge of various Medicaid application processes, medical billing practices, electronic medical records, and IHC’s policies and procedures.

Logic and Analysis – Able to:

  • Think logically and analytically
  • Demonstrate proficiency in basic mathematics

Communication – Able to:

  • Demonstrates effective verbal and written communication skills
  • Interact with a diverse population with a wide range of educational levels including children
  • Maintain effective working relationships with physicians, other employees and patients
  • Demonstrate positive customer service skill
  • Resolve conflicts, think creatively and negotiate solutions
  • Demonstrate positive customer service skills in person and over the phone

·      Work well in a team environment and as part of a team

Intake Functions: Able to:

  • Learn and follow standard work practices/procedures – every time – without variation or error
  • Follow established routines, requiring occasional modifications in procedure
  • Train others on intake functions and standard work
  • Demonstrate proficiency in patient scheduling, including procedures for walk-ins, overbooking, and rescheduling
  • Demonstrate proficient knowledge about Medicaid and Medicare requirements
  • Counsel clients on the advantages and services provided by Medicaid
  • Recognize, troubleshoot, and/or alert others to potential scheduling conflicts or problems
  • Take initiative; prioritize, organize tasks and time; follow up

Work Product:   Able to:

  • Demonstrate high detail orientation and accuracy
  • Perform responsibilities accurately, efficiently and timely
  • Demonstrate knowledge of standard office practices and procedures.
  • Able to juggle multiple requests and meet multiple deadlines

Process Improvement – Able to:

·      Follow standard work procedures

·      Participate in process improvement projects as required

  • Participate in high performing work teams; maintain a team approach to problem solving

Technology –Demonstrate office equipment and computer skills, including data entry;   Able to use Microsoft Word, Excel, and Outlook, and electronic health records, eCW, etc



Graduation from a standard high school, or equivalent.  One (1) year of prior experience in an office or health related position.  Related education can substitute for experience.  Spanish skills required.