Job Location: IHC Logansport

Indiana Health Centers, Inc. does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or in the provision of services.

The position listed below is open and available to all qualified candidates.  Any individuals interested in submitting their application for candidacy should do so in writing.  All submissions should identify the position. Please email all resumes and cover letters to sknoll@ihcinc.org or apply below.

DESCRIPTION OF WORK:              

The Intake Specialist contributes to IHC’s mission and goals of client satisfaction, quality of care, cost competitiveness and productivity by ensuring efficient handling of all client income documentation, front-office paperwork, charts and billing.  The Intake Specialist works closely with the other front office staff to provide customer service to clients in the lobby and on the phone, and complete billing paperwork and daily reports integral to monitoring the overall effectiveness of the clinic. Intake Specialist acts as a navigator and has advanced knowledge on how to navigate the entire clinic process flow; applies this knowledge to determine the eligibility for the various Medicaid and WIC services and sliding fee scales.

ESSENTIAL FUNCTIONS

Clerical:

• Greets clients and visitors to clinic and assists with check in process.
• Makes appointments and educates clients regarding documents they will need to provide at the time of service.
• Answers phones and accurately direct calls.
• Accurately enters, maintains and retrieves data on IHC’s computer system.
• Uses and maintains electronic medical record, accurately assembling income documents, and ensuring client information is up to date and complete.

Medical Billing:

• Assists in timely completion of daily Batches, including migrant worker Batches, ensuring all information is complete and accurate on the superbill and that all supporting documents are attached.
• Assists in running daily Variance Report.
• Determines eligibility and signs up eligible clients for Medicaid or Medicare part D, refers eligible clients to WIC programs.

DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES

Intake Specialist II requires expert knowledge of a wide body of income eligibility rules in addition to verification, application, and documentation procedures and requirements; Intake Specialist requires specialized knowledge of various Medicaid application processes, medical billing practices, electronic medical records, and IHC’s policies and procedures.

Logic and Analysis – Able to:

• Think logically and analytically
• Demonstrate proficiency in basic mathematics

Communication – Able to:

• Demonstrates effective verbal and written communication skills
• Interact with a diverse population with a wide range of educational levels including children
• Maintain effective working relationships with physicians, other employees and patients
• Demonstrate positive customer service skill
• Resolve conflicts, think creatively and negotiate solutions
• Demonstrate positive customer service skills in person and over the phone
• Work well in a team environment and as part of a team

Intake Functions: Able to:

• Learn and follow standard work practices/procedures – every time – without variation or error
• Follow established routines, requiring occasional modifications in procedure
• Train others on intake functions and standard work
• Demonstrate proficiency in patient scheduling, including procedures for walk-ins, overbooking, and rescheduling
• Demonstrate proficient knowledge about Medicaid and Medicare requirements
• Counsel clients on the advantages and services provided by Medicaid
• Recognize, troubleshoot, and/or alert others to potential scheduling conflicts or problems
• Take initiative; prioritize, organize tasks and time; follow up

Work Product:   Able to:

• Demonstrate high detail orientation and accuracy
• Perform responsibilities accurately, efficiently and timely
• Demonstrate knowledge of standard office practices and procedures.
• Able to juggle multiple requests and meet multiple deadlines

Process Improvement – Able to:

• Follow standard work procedures
• Participate in process improvement projects as required
• Participate in high performing work teams; maintain a team approach to problem solving

Technology –Demonstrate office equipment and computer skills, including data entry;   Able to use Microsoft Word, Excel, and Outlook, and electronic health records, eCW, etc…

EDUCATION AND EXPERIENCE

Graduation from a standard high school, or equivalent.  One (1) year of prior experience in an office or health related position.  Related education can substitute for experience. Spanish-speaking abilities required.

The position listed below is open and available to all qualified candidates.  Any individuals interested in submitting their application for candidacy should do so in writing.  All submissions should identify the position. Please forward all resumes and cover letters to careers@ihcinc.org.

Job Description

Indiana Health Centers, Inc. is a Federally Qualified Health Center (FQHC) with clinics throughout the state of Indiana. Our mission is to provide high-quality, affordable, patient-centered health care to underserved areas of Indiana. For more information about who we are and what we do, please visit our website: www.indianahealthonline.org.

IHC is seeking a full-time Family Nurse Practitioner. This is a full-time, salaried position with benefits, including:

-excellent compensation package
-guaranteed salary
-CME days and funds
-renewal agreement retention bonus
-eligible for National Health Service Corps (NHSC) and company loan repayment program
-comprehensive training and orientation program

Job duties include, but are not limited to:

• Perform physical examinations and assessments appropriate for patient’s age, establishing database and medical history.
• Diagnoses illnesses and/or conditions and establishes acceptable plans of management under supervision and in consultations with supervising physicians.
• Provides counseling and patient education for preventive care, medications, and basic nutrition.
• Attends and participates in clinic staff meetings.
• Assists, participates and/or conducts other clinic-related projects and programs with the approval of the Site Medical Director.

Education/qualifications:

Masters Degree in Nursing Science from accredited university or college. Certification by American Association of Nurse Practitioners (AANP); American Nurses Credentialing Center (ANCC); American Nurses Association (ANA); or other certifying board. Current Indiana licensure.

The position listed below is open and available to all qualified candidates.  Any individuals interested in submitting their application for candidacy should do so in writing.  All submissions should identify the position. Please forward all resumes and cover letters to careers@ihcinc.org.

Summary
The Medical Interpreter contributes to IHC’s mission and goals of client satisfaction, quality of care, cost competitiveness and productivity by ensuring efficient communication between providers, IHC staff, and patients.  The Medical Interpreter works closely with other front office staff, back office staff, and providers to provide customer service to patients in person and over the phone.  Works as a front office staff member when not interpreting.

Evaluation of performance
Performance will be evaluated based on meeting specific goals, productivity measures, employee satisfaction scores, and other quality indicators for this position such as:  IHC strategic objectives; site strategic objectives; functional capabilities; leadership and/or employee capabilities; IHC commitments, quality measures, and productivity measures.

Application of knowledge

Language/communication:

• Translate written and interpret spoken English and Spanish, including medical terminology, during patient encounters and phone calls, and for written materials.
• Function as a cultural facilitator between patients and providers.
• Explain cultural differences or practices to health care providers and patients, when appropriate.
• Communicate any special patient needs.
• Responds to patient requests for general information about health center services.
• Calls patients to confirm appointments.

Front desk/intake:

• Greets clients and visitors to clinic and assists with check in process.
• Schedules patient appointments.
• Answers phones and accurately directs calls.
• Uses and maintains electronic medical records, accurately assembling income documents, and ensuring client information is up to date and complete.

Desirable knowledge, skills, and abilities

Requires knowledge of a wide body of income eligibility rules in addition to verification, application, and documentation procedures and requirements; electronic medical records, and IHC’s policies and procedures.

Communication – Able to:

• Demonstrate effective verbal and written communication skills
• Interact with a diverse population with a wide range of educational levels including children
• Maintain effective working relationships with coworkers and patients
• Demonstrate positive customer service skills in person and over the phone
• Work well in a team environment and as part of a team

Work Product – Able to:

• Demonstrate high detail orientation and accuracy
• Perform responsibilities accurately, efficiently and timely
• Demonstrate knowledge of standard office practices and procedures
• Able to juggle multiple requests and meet multiple deadlines

Process Improvement – Able to:

• Follow standard work procedures
• Participate in process improvement projects as required
• Participate in high performing work teams; maintain a team approach to problem solving

Technology
Proficient in computer skills, including typing and use of Microsoft Office, EMR, etc. 

Qualifications
High school diploma or equivalent required. Bilingual: Spanish/English, written and spoken, including medical terminology required. Completion of “Bridging the Gap” medical interpreter training required. Other medical interpreter certification may be accepted upon approval from HR. One year prior administrative experience preferred.

Indiana Health Centers, Inc. does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or in the provision of services.

The position listed below is open and available to all qualified candidates.  Any individuals interested in submitting their application for candidacy should do so in writing.  All submissions should identify the position. Please forward all resumes and cover letters to Stephenie Knoll: sknoll@ihcinc.org

DESCRIPTION OF WORK:              

The Intake Specialist contributes to IHC’s mission and goals of client satisfaction, quality of care, cost competitiveness and productivity by ensuring efficient handling of all client income documentation, front-office paper work, charts and billing.  The Intake Specialist works closely with the other front office staff to provide customer service to clients in the lobby and on the phone, and complete billing paperwork and daily reports integral to monitoring the overall effectiveness of the clinic. Intake Specialist acts as a navigator and has advanced knowledge on how to navigate the entire clinic process flow; applies this knowledge to determine the eligibility for the various Medicaid and WIC services and sliding fee scales.

ESSENTIAL FUNCTIONS

Clerical:

• Greets clients and visitors to clinic and assists with check in process.
• Makes appointments and educates clients regarding documents they will need to provide at the time of service.
• Answers phones and accurately direct calls.
• Accurately enters, maintains and retrieves data on IHC’s computer system.
• Uses and maintains electronic medical record, accurately assembling income documents, and ensuring client information is up to date and complete.

Medical Billing:

• Assists in timely completion of daily Batches, including migrant worker Batches, ensuring all information is complete and accurate on the superbill and that all supporting documents are attached.
• Assists in running daily Variance Report.
• Determines eligibility and signs up eligible clients for Medicaid or Medicare part D, refers eligible clients to WIC programs.

DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES

Logic and Analysis – Able to:

• Think logically and analytically
• Demonstrate proficiency in basic mathematics

Communication – Able to:

• Demonstrates effective verbal and written communication skills
• Interact with a diverse population with a wide range of educational levels including children
• Maintain effective working relationships with physicians, other employees and patients
• Demonstrate positive customer service skill
• Resolve conflicts, think creatively and negotiate solutions
• Demonstrate positive customer service skills in person and over the phone
• Work well in a team environment and as part of a team

Intake Functions: Able to:

• Learn and follow standard work practices/procedures – every time – without variation or error
• Follow established routines, requiring occasional modifications in procedure
• Train others on intake functions and standard work
• Demonstrate proficiency in patient scheduling, including procedures for walk-ins, overbooking, and rescheduling
• Demonstrate proficient knowledge about Medicaid and Medicare requirements
• Counsel clients on the advantages and services provided by Medicaid
• Recognize, troubleshoot, and/or alert others to potential scheduling conflicts or problems
• Take initiative; prioritize, organize tasks and time; follow up

Work Product:   Able to:

• Demonstrate high detail orientation and accuracy
• Perform responsibilities accurately, efficiently and timely
• Demonstrate knowledge of standard office practices and procedures.
• Able to juggle multiple requests and meet multiple deadlines

Process Improvement:   Able to:

• Follow standard work procedures
• Participate in process improvement projects as required
• Participate in high performing work teams; maintain a team approach to problem solving

Technology –Demonstrate office equipment and computer skills, including data entry;   Able to use Microsoft Word, Excel, and Outlook, and electronic health records, eCW, etc

EDUCATION AND EXPERIENCE

Graduation from a standard high school, or equivalent.  One (1) year of prior experience in an office or health related position.  Related education can substitute for experience.