WIC Clerk (28 hrs/wk) – Marion, IN

Indiana Health Centers, Inc. does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or in the provision of services.

The position listed below is open and available to all qualified candidates.  Any individuals interested in submitting their application for candidacy should do so in writing.  All submissions should identify the position. Please email all resumes and cover letters to sknoll@ihcinc.org or apply below.

DESCRIPTION OF WORK:              

The WIC Clerk contributes to IHC’s mission and goals of client satisfaction, quality of care, and productivity by providing clerical assistance and support to WIC staff and clients. The WIC Clerk works with other WIC staff and WIC clients to provide initial screening and orientation to WIC clients and to manage appointments, issue checks and manage correspondence for the WIC program.  The WIC Clerk completes the intake portion of a WIC certification.


Knowledge of and skill in general office work in order to carry out repetitive clerical tasks.

  • Screens income, identification and residency documents; completes WIC certification and WIC check generating forms.
  • Orients clients to the WIC program, provides information about foods available and authorized vendors, and explains the purpose of the WIC identification folder.
  • Issues WIC checks. Secures required electronic signatures.
  • Sends form letters to clients covering eligibility, sanction and appointment reminder.
  • Participates in occasional outreach work.
  • Answers phones, schedules appointments, files and completes other standard clerical tasks.
  • Assists in preparation of monthly reports.


Communication – Able to:

  • Demonstrates effective verbal and written communication skills
  • Interact with a diverse population with a wide range of educational levels including children
  • Maintain effective working relationships with physicians, other employees and patients
  • Demonstrate positive customer service skill
  • Resolve conflicts, think creatively and negotiate solutions
  • Demonstrate positive customer service skills

Clerical Functions: Able to:

  • Learn and follow standard work practices/procedures – every time – without variation or error
  • Demonstrate knowledge standard clerical practices
  • Able to maintain participant confidentiality

Work Product:   Able to:

  • Demonstrate high detail orientation and accuracy
  • Perform responsibilities accurately, efficiently and timely
  • Demonstrate knowledge of standard office practices and procedures.
  • Participate in high performing work teams; maintain a team approach to problem solving
  • Able to juggle multiple requests and meet multiple deadlines

Process Improvement – Able to:

  • Follow standard work procedures
  • Participate in process improvement projects as required

Technology –Demonstrate office equipment and computer skills, including data entry;   Able to use Microsoft Word, Excel, and Outlook, WIC software, etc.


High School diploma or GED equivalent.  Prefer at least one (1) year of clerical experience.  Spanish language skills preferred. Basic data entry, computer knowledge, and experience essential.