IHC Bedford Grand Opening

We hosted our grand opening at IHC Bedford this week, and would like to thank Mayor Sam Craig, Mike Halstead and Halstead Architects, Fire Chief John Hughes, City Councilman Brad Bough, District Director for Congresswoman Erin Houchin Amanda Lowry, Jaimie Brady from Select Home Health, and Brandi Weyer from WQRK for their support and dedication of IHC’s mission: To provide high quality, affordable, patient-centered health care to underserved areas of Indiana. To the Bedford community, we look forward to serving you!

eClinicalWorks cloud EHR increases practice efficiency and adds significant value for FQHC

eClinicalWorks cloud EHR increases practice efficiency and adds significant value for FQHC

WESTBOROUGH, MA.—May 23, 2023— eClinicalWorks® , the largest ambulatory cloud EHR, today announced that Indiana Health Centers, Inc.(IHC) a federally qualified health center (FQHC) located in Indiana, has reduced onboarding errors by using the eClinicalWorks Business Optimizer™(eBO®). eBO helps health centers master business analytics and data visualization. With the help of the eBO, Indiana Health Centers can streamline the onboarding process, tailor reports to the organization’s workflows, and automate manual processes.

IHC provides comprehensive medical, dental, and behavioral health care to medically underserved and uninsured populations across the state. With ten health centers, one mobile unit, and eight Indiana WIC (women, infants, & children nutrition program) locations, IHC provides essential quality healthcare to those in need.

“With the eClinicalWorks Business Optimizer, we can create a variety of custom reports tailored to our workflows. This has been essential in identifying issues, automating manual processes, and determining the success of campaigns,” said Eric Pamperin, IT support specialist at Indiana Health Centers. “I utilized eBO and worked with eClinicalWorks at another health center, so I knew it could bring similar benefits to Indiana Health Centers. So far, we’ve seen significant time and resource savings.”

eClinicalWorks helps health centers like Indiana Health Centers deliver affordable value-based care to medically underserved populations. eClinicalWorks offers a unified solution to meet health centers’ unique needs, including:

  • Ryan White Reporting: Practices with Ryan White funding can capture and produce all required client-level data for RSR reporting to the HIV/AIDS Bureau. Additionally, an HBI consultant is assigned to work directly with clients to implement workflow analysis, create templates, and order sets directly in the EHR.
  • 340B Reporting: eClinicalWorks offers a customizable solution for 340B reporting that allows practices to send secure data to 340B vendors and provides analytics for internal practice audits. An HBI consultant oversees the process of data generation, extraction, and automation.
  • Uniform Data System (UDS): eClinicalWorks is committed to offering a seamless approach to generating a cohort of summary numbers and reports for UDS annual grant submission. The eClinicalWorks UDS team aids the reporting process, analysis, and training on scheduled reports.
  • Messenger: Messenger allows the staff at Garden City Pediatric Associates to take advantage of a patient-centric suite of health and wellness campaigns that will promote outreach for important health reminders.
  • Family Planning Reporting: eClinicalWorks offers a suite of reporting solutions designed to simplify monthly and annual family planning information for Title X grantees, including flexible workflows that adapt to the practice’s specific needs.

“Using eBO, we can create reports on patients overdue for child well checks, asthma, and diabetic appointments. We also create reports to identify missing charges and immunization registry errors,” said Pamperin. “Overall, the reports are essential in determining organizational strategy, identifying financial discrepancies, and improving patient engagement.”

“We are thrilled to see Indiana Health Centers’ success with eBO. With access to financial reporting dashboards, canned reports, metadata, and consulting services, practices like Indiana Health Centers can automate manual processes and gain deep insight into business operations,” explained Girish Navani, CEO and co-founder of eClinicalWorks. “Health centers are an essential piece of our healthcare system. Over 60% of the nation’s health centers use eClinicalWorks resources like eBO and unified solutions to put everything a health center needs — including dental, behavioral health, OBGYN, and vision care tracking — all in one place.”

About Indiana Health Centers, Inc.

Indiana Health Centers, Inc. (IHC) is a Federally Qualified Health Center (FQHC) that has provided high quality, affordable, patient-centered health care to underserved areas of Indiana since 1977. IHC operates ten health centers in eight different Indiana counties and provides care to the migrant population with a mobile unit during the harvest season. We provide medical, dental, and behavioral health care to all who seek care, regardless of their ability to pay. IHC also manages eight Indiana WIC (Women, Infants, & Children nutrition program) locations across the state. Our health centers serve those who have Medicaid, Medicare, HIP, most commercial insurance companies, and provides a sliding fee scale for those without insurance. For more information, visit www.indianahealthonline.org.

About eClinicalWorks 

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 150,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare.  For more information, visit www.eclinicalworks.com, follow us on Facebook and Twitter, or call (866) 888-6929.

IHC Expanding Access to Naloxone (Narcan) at 17 Locations


NaloxBoxes to provide expedient, anonymous layperson access to lifesaving drug Naloxone

Distribution of Naloxone and education about how to prevent, recognize and intervene in overdoses is done with the goal of preventing overdose-related death. Overdose Lifeline, Inc. intends to purchase and place NaloxBoxes across the state, including at least one in every county.

Indianapolis, IN, USA – Indiana Health Centers, Inc. (IHC) will be installing NaloxBoxes at all their health centers and WIC locations across the state, making the life-saving medication Naloxone available to anyone who needs it. This is a free community resource available 24/7 and each box will be restocked regularly. Anyone who wants to obtain a free Naloxone kit can do so anytime, without an appointment or identifying themselves.  The boxes are part of a state-wide project coordinated by Overdose Lifeline and the Indiana Family and Social Services Administration Division of Mental Health and Addiction.

A NaloxBox is an emergency overdose kit attached to the outside wall of a public building. Each box contains multiple doses of Naloxone, which is a nasal spray that can be used for emergency treatment of a known or suspected opioid overdose. The NaloxBox also includes instructions and referral information for substance use disorder treatment. The doses in the NaloxBoxes are free for the public to take.  Naloxone generally works within about 5 minutes. There is no maximum dose for Naloxone, so it can be given every 2 to 3 minutes until the person wakes up and breathes normally. Repeated doses may be necessary if a person is still showing signs of overdose, so it is still important to call 911. 

The goal of distributing Naloxone and educating people about how to prevent, recognize and intervene in overdoses is to prevent deaths.  Indiana’s Aaron’s Law – named after Aaron Sims, who lost his life to heroin in 2013 – allows layperson access to Naloxone without a prescription, thus eliminating barriers to receiving the drug and using it to save lives. Effective 2015 and amended in 2016, Aaron’s Law means an individual, a family member, or friend can visit any Indiana pharmacy and request Naloxone without prescription through a statewide standing order issued by the Indiana State Department of Health.

“IHC embraces harm reduction aligned with Indiana Governor Holcomb’s initiative to have broader access to Naloxone in each county.  We are proud to provide access to this life saving medication at seventeen (17) of our locations located throughout Indiana.”  Ann Lundy, CEO Indiana Health Centers

Overdose Lifeline, Inc., an Indiana nonprofit dedicated to helping individuals, families and communities affected by substance use disorder through advocacy, education, harm reduction, prevention, resources, and support, intends to purchase and place NaloxBox units across the state, including at least one in every county.  Once supplies are stocked and the boxes are installed and functional, the IHC locations offering these NaloxBoxes will be listed on Overdose Lifeline’s Indiana Naloxone boxes and distribution center map. The boxes will be checked by IHC staff frequently, and stocked whenever needed.


IHC Announces Grant Funding for Teach Health Center Planning and Development Program

Indiana Health Centers, Inc. Receives $500,000.00 in Grant Funding for Teaching Health Center Planning and Development Program from HRSA

On March 15, 2023 Indiana Health Centers, Inc. was awarded $500,000.00 in grant funding for the Teaching Health Center Planning and Development Program (THCGME) from HRSA. IHC was one of 28 recipients to receive the THCGME award. The purpose of the THCGME Program is to support the training of residents in primary care residency training programs in community-based ambulatory patient care centers. Programs will prepare residents to provide high quality care, particularly in rural and underserved communities, and develop competencies to serve these diverse populations and communities.

“Committed to providing all Hoosiers equitable, high quality, and affordable care, this partnership is an alliance between both organizations that are mission focused for all,” stated Ann Lundy, CEO.

Indiana Health Centers (IHC) will be using this opportunity to establish a new, accredited, community-based medical residency program in family medicine to address the shortage of physicians across rural communities of Indiana where many individuals face challenges as it relates to their rural status. The family medicine program will be accredited by the Accreditation Council on Graduate Medical Education (ACGME) and will be established as a way to recruit and retain physicians to support rural populations beyond residency training. To establish the program, IHC has identified Marian University College of Osteopathic Medicine as a key partner to plan, develop and implement a medical residency program.

“The Marian University College of Osteopathic Medicine is dedicated to preparing compassionate and highly skilled osteopathic physicians to serve our community. Many of our graduates choose to practice in primary care specialties. A partnership with the Indiana Health Centers to create residency training programs that will provide care to the underserved areas of Indiana makes us all stronger,” stated Dr. Amanda Wright, DO Dean.

Indiana Health Centers has a longstanding history in Indiana, serving the state’s rural, urban, underserved and minority populations since 1977. The Teaching Health Center Planning and Development Program has put IHC in an ideal position to start a newly accredited family medicine medical residency program that will bring primary care services across the Indiana rural community. Family Medicine residents of IHC will spend at least 50% of their training time at IHC clinics and will have the opportunity to spend the remaining time of their training at various rural hospitals across the communities.

Introducing IHC Lawrence County WIC!

We have some exciting news to share!

Indiana Health Centers has a new WIC location in Bedford, IN! IHC Lawrence County WIC will be closed December 19th through January 3rd, and will reopen on Wednesday, January 4th.

Lawrence County WIC clients: If you have any emergency needs during this time, please call the Indiana state WIC offices at (800) 522-0874 or Robyn Bell, WIC Coordinator, at our Howard County office at (765) 864-4160 x4229.

Online Payment Notification

IHC does not currently have an online electronic payment system. Patients should not make any IHC bill payments to Doxo.com.

When an online payment option is available, we will include it on your patient statements and bills.

Thank you!


Actualmente IHC no cuenta con un sistema de pago electrónico en línea. Los pacientes no deben realizar ningún pago de facturas de IHC a Doxo.com

Cuando una opción de pago en línea esté disponible, la incluiremos en sus estados de cuenta y facturas.


Notice of Privacy Practices

Indiana Health Centers, Inc.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

YOUR RIGHTS: When it comes to health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

You have the right to:

        • Get a copy of your paper or electronic medical record
        • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
        • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
        • Ask us to correct your medical record
        • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
        • We may say “no” to your request, but we’ll tell you why in writing within 60 days.
        • Request confidential communications.
        • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
        • We will say “yes” to all reasonable requests.
        • Ask us to limit what we use or share
        • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
        • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
        • Get a list of those with whom we’ve shared information
        • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
        • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting for a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
        • Get a copy of this privacy notice
        • You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
        • Choose someone to act for you
        • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
        • We will make sure the person has this authority and can act for you before we take any action.
        • File a complaint if you feel your rights are violated
        • You can complain if you feel we have violated your rights by contacting us using the information at the beginning of this document.
        • You can file a complaint with the US Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting hhs.gov/ocr/privacy/hipaa/complaints/.
        • We will not retaliate against you for filing a complaint

      YOUR CHOICES: For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

      In these cases, you have both the right and choice to tell us to:

    • Share information with your family, close friends, or others involved in your care
    • Share information in a disaster relief situation
    • Include your information in a hospital directory
    • If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
    • In these cases, we never share your information unless you give us written permission:
    • Marketing purposes
    • Sale of your information
    • Most sharing of psychotherapy notes
    • In the case of fundraising:
    • We may contact you for fundraising efforts, but you can tell us not to contact you again.
    • OUR USES AND DISCLOSURES: How do we typically use or share your health information? We typically use or share your health information in the following ways:
    • To Treat You: We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for an injury asks another doctor about your overall health condition.
    • To run our organization: We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services.
    • To bill for your services: We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services.
    • How else can we use or share your health information? We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information, see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
    • Help with public health and safety issues
    • We can share health information about you for certain situations such as:
    • Preventing disease
    • Helping with product recalls
    • Reporting adverse reactions to medications
    • Reporting suspected abuse, neglect, or domestic violence
    • Preventing or reducing a serious threat to anyone’s health or safety
    • Do research
    • We can use or share your information for health research
    • Comply with the law
    • We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
    • Respond to organ and tissue donation requests
    • We can share health information about you with organ procurement organizations.
    • Work with a medical examiner or funeral director
    • We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
    • Address workers’ compensation, law enforcement, and other government requests
    • We can use or share health information about you:
    • For workers’ compensation claims
    • For law enforcement purposes or with a law enforcement official
    • With health oversight agencies for activities authorized by law
    • For special government functions such as military, national security, and presidential protective services
    • Respond to lawsuits and legal actions
    • We can share health information about you in response to a court or administrative order, or in response to a subpoena.
    • IHC has a compliance line available to take complaints or grievance from patients or employees. The IHC ComplianceLine is available 24 hours a day. All reports to the ComplianceLine may be anonymous without fear of retaliation. Information is treated confidentially, subject to the limits imposed by the law. Careful efforts will be made to ensure investigations are handled appropriately.
      Log into:
      Or call:(877) 813-9158


  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
  • For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
  • We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.
  • OCTOBER 2022
    This Notice of Privacy Practices applies to the following organizations:
    All Indiana Health Centers locations
    Chief Compliance Officer – Amber Lupoi, RN
    (317) 576-1335

Su información.

Sus derechos.

Nuestras responsabilidades.

Esta notificación describe cómo puede utilizarse y divulgarse su información media, y cómo puede acceder usted a esta información.

SUS DERECHOS: Cuando se trata de su información médica, usted tiene ciertos derechos.

  • Obtener una copia en formato electrónico o en papel de su historial medico
    • Puede solicitar que le muestren o le entreguen una copia en formato electrónico o en papel de su historial medico y otra información médica que tengamos de usted. Pregúntenos cómo hacerlo.
    • Le entregaremos una copia o un resumen de su información médica, generalmente dentro de 30 días de su solicitud. Podemos cobrar un cargo razónable en base al costo.
  • Solicitarnos que corrijamos su historial medico
    • Puede solicitarnos que corrijamos la información médica sobre usted que piensa que es incorrecta o esta incomplete. Pregúntenos cómo hacerlo.
    • Podemos decir “no” a su solicitud, pero le daremos una razón por escrito dentro de 60 días.
  • Solicitar Comunicaciónes confidenciales
    • Puede solicitarnos que nos comuniquemos con usted de una manera específica (por ejemoplo, por teléfono particular o laboral) o que enviemos la correspondencia a una dirección diferente.
    • Le diremos “si” a todas las solicitudes razónables.
  • Solicitarnos que limitemos lo que utilizamos o compartimos
    • Puede solicitarnos que no utilicemos ni compartamos determinada información médica para el tratamiento, pago o para nuestras operaciones. No estamos obligados a aceptar su solicitud, y Podemos decir “no” si esto afectara su atención.
    • Si paga por un servicio o artículo médica por cuenta propia en su totalidad, puede solicitarnos que no compartamos esa información con el propósito de pago o nuestras operaciones con su aseguradora médica. Diremos “si” a menos que una ley requiera que compartamos dicha información.
  • Recibir una lista de aquellos con quienes hemos compartido información
    • Puede solicitar una lista (informe) de las veces que hemos compartido su información médica durante los seis anos previous a la fecha de su solicitud, con quien la hemos compartido y por que.
    • Incluiremos todas las divulgaciones except aquellas sobre el tratamiento, pago y operaciones de atención médica, y otras divulgaciones determinadas (cómo cualquiera de las que usted nos haya solicitado hacer). Le proporcionaremos un informe gratis por ano pero cobraremos un cargo razónable en base al costo si usted solicita otro dentro de los 12 meses.
  • Obtener una copia de esta notificación de privacidad
    • Puede solicitar una copia en papel de esta notificación en cualquier momento, incluso si acordo recibir la notificación de forma electronica. Le proporcionaremos una copiaen papel de inmediato.
  • Elegir a alguien para que actúe en su nombre
    • Si usted le ha otorgado a alguien la representacion médica o si alguien es su tutor legal, aquella persona puede ejercer sus derechos y tomar decisions sobre su información médica.
    • Nos aseguraremos de que la persona tenga esta autoridad y pueda actuar en su nombreantes de tomar cualquier medida.
  • Presentar una queja si considera que se violaron sus derechos
    • Si considera que hemos violado sus derechos, puede presenter una queja comunicandose con nosotros por medio de la información de la pagina 1.
    • Puede presenter una queja en la Oficina de Derechos Civiles del Departamento de Salud y Servicios Humanos enviando una carta a: Department of Health and Human Services, 200 Independence Avenue, S.W., Washington, D.C. 20201, llamando al 1-800-368-1019 o visitando hhs.gov/ocr/privacy/hipaa/understanding/consumers/factsheets_spanish.html, los ultimos dos disponibles en espanol.
    • No tomaremos represalias en su contra por la presentacion de una queja.

SUS OPCIONES: Para determinada información médica, puede decirnos sus decisions sobre que compartimos. Si tiene una preferencia clara de cómo compartimos su información en las situaciones descritas debajo, comuniquese con nosotros. Diganos que quiere que hagamos, y seguiremos sus instrucciones.

  • En estos casos, tiene tanto el derecho cómo la opcion de pedirnos que:
    • Compartamos información con su familia, amigos cercanos u otras personas involucradasen su atención.
    • Compartamos información en una situacion de Alivio en caso de una catastrophe.
    • Incluyamos su información en una directorio hospitalario.

Si no puede decirnos su preferencia, por ejemplo, si se encuentra inconsciente, Podemos seguir Adelante y compartir su información si creemos que es para beneficio propio. Tambien Podemos compartir su información cuando sea necesario para reducer una amenaza grave e inminente a la salud o seguridad.

  • En estos casos, nunca compartiremos su información a menos que nos entregue un permiso por escrito:
    • Propósitos de mercadeo.
    • Venta de su información.
    • La mayoria de los casos en que se comparten notas de psicoterapia.
  • En el caso de recaudacion de fontos:
    • Podemos comunicarnos con usted por temas de recaudacion, pero puede pedirnos que no lo volvamos a contactar.

NUESTROS USOS Y DIVULGACIONES: Por lo general, cómo utilizamos o compartimos su información médica? Por lo general, utilizamos o compartimos su información médica de las siguientes maneras.

  • Tratamiento: Podemos utilizer su información médica y compartirla con otros profesionales que lo esten tratando. Ejemplo: Un medico que lo esta tratando por una lesion le consulta a otro doctor sobre su estado de salud general.
  • Dirigir nuestra organizacion: Podemos utilizer y divulger su información para llevar a cabo nuestra practica, mejorar su atención y comunicarnos con usted cuando sea necesario. Ejemplo: Utilizamos información médica sobre usted para administrar su tratamiento y servicios.
  • Facturar por sus servicios: Podemos utilizer y compartir su información para facturar y obtener el pago de los planes de salud y otras entidades. Ejemplo: Entregamos información acerca de usted a su plan de Seguro medico para que este pague por sus servicios.

DE QUE OTRA MANERA PODEMOS UTILIZAR O COMPARTIR SU INFORMACIÓN MÉDICA? Se nos permite o exige compartir su información de otras maneras (por lo general, de maneras que contribuyan al bien publico, cómo la salud publica e investigaciones médicas). Tenemos que reunir muchas condiciones legales antes de poder compartir su información con dichos propósitos. Para mas información, visite: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/factsheets_spanish.html, disponible en espanol.

  • Ayudar con asuntos de salud publica y seguridad
    • Podemos compartir su información médica en determinadas situaciones, cómo:
      • Prevencion de enfermedades.
      • Ayuda con el retiro de productos del mercado.
      • Informe de reacciones adversas a los médicamentos.
      • Informe de sospecha de abuso, negligencia o violencia domestica.
      • Prevencion o reduccion de amenaza grave hacia la salud o seguridad de alguien.
    • Realizar investigaciones médicas
      • Podemos utilizer o compartir su información para investigacion de salud.
    • Cumplir con la ley
      • Podemos compartir su información si las leyes federales o estatales lo requieren, incluyendo compartir la información con el Departamento de Salud y Servicios Humanos si este quiere comprobar que cumplimos con la Ley de Privacidad Federal.
    • Responder a las solicitudes de donacion de organos y tejidos
      • Podemos compartir su información médica con lasorganizaciones de procuracion de organos.
    • Trabajar con un medico forense o director funerario
      • Podemos compartir información médica con un official de investigacion forense, medico forense o director funerario cuando un individuo fallece.
    • Tratar la compensacion de trabajadores, el cumplimiento de la ley y otras solicitudes gubernamentales
      • Podemos utilizer o compartir su información médica:
        • En reclamos de compensacion de trabajadores.
        • A los fines de cumplir con la ley o con un personal de las fuerzas de seguridad.
        • Con agencias de supervision sanitaria para las actividades autorizadas por ley.
        • En el caso de funciones gubernamentales especiales, cómo los servicios de proteccion presidencial, seguridad nacional y servicios militares.
      • Responder a demandas y acciones legales
        • Podemos compartir su información médica en respuesta a una orden administravita o de un tribunal o en respuesta a una citacion.

IHC tiene una linea de conformidad disponible para recibir quejas de pacientes o empleados. La linea de conformidad de IHC esta disponible las 24 horas del dia. Todos los informes a la linea de conformidad pueden ser anonimos sin temor a represalias. La información se trata de forma confidencial, sujeta a los limites impuestos por la ley. Se haran todos los esfuerzos necesarios para garantizar que las investigaciones se manejen de manera adecuada.

Entre a (inicie sesion): complianceline.com/login

Llame a: (877) 813-9158



  • Estamos obligados por ley a mantener la privacidad y seguridad de su información médica protegida.
  • Le haremos saber de inmediato si ocurre un incumplimiento que pueda haber comprometido la privacidad o seguridad de su información.
  • Debemos seguir los deberes y practicas de privacidad descritas en esta notificación y entregarle una copia de la misma.
  • No utilizaremos ni compartiremos su información de otra manera distinta a la aqui descrita, a menos que usted nos diga por escrito que Podemos hacerlo. Si nos dice que Podemos, puede cambiar de parecer en cualquier momento. Haganos saber por escrito si usted cambia de parecer.

Para mayor información, visite: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/factsheets_spanish.html, disponible en espanol.

Cambios a los terminus de esta noficacion

Podemos modificar los terminos de esta notificación, y los cambios se aplicaran a toda la información que temenos sobre usted. La nueva notificación estara disponible segun se solicite, en nuestra oficina, y en nuestro sitio web.

Esta Notificación de Practicas de Privacidad se aplica a las siguientes organizaciones:

All Indiana Health Centers Locations

Chief Compliance Officer – Amber Lupoi, RN

(317) 576-1335


Howard County WIC Relocation

IHC Howard County WIC is moving!

Howard County WIC will be closed October 13-14 while we relocate, and will reopen October 17th at our new location at 1805 E. Vaile Ave.

Questions? Call us at (765) 252-4249.

2022 HRSA Awards

Indiana Health Centers is proud to announce that we have been recognized by Health Resources & Service Administration (HRSA) with four quality badges for 2022. Badges are awarded to Community Health Centers (CHCs) for notable quality improvement achievements during the reporting year. IHC is honored to be recognized with Access Enhancer, Health Disparities Reducer, Advancing Health Information Technology, and Patient-Centered Medical Home badges. Great work, IHC team!

Welcome, Ann Lundy!

Indiana Health Centers Selects New President/Chief Executive Officer

May 20, 2022

The Board of Directors of Indiana Health Centers, Inc. (IHC) has chosen a native Hoosier to be the health center system’s next President and Chief Executive Officer.

Ann Lundy, R.N., B.S.N., M.B.A. will assume the leadership of IHC on June 1, 2022.  She replaces Elvin Plank, who retired after nine years as the President/CEO.  Ms. Lundy will be IHC’s third President/CEO in its 45-year history of serving Hoosier residents.

“Ann Lundy’s selection as President/CEO concludes a five-month process that began with 200 applicants,” said Michael Busch, IHC Search Committee Chairperson.  “Ann’s passion for ensuring all people have access to healthcare, regardless of their income or their location, was evident throughout the selection process.  Combined with her extensive experience in health center operations, her work with federal/state Medicaid programs, and her national policy experience, she rose to the top of the most talented and accomplished field of final candidates I could ever envision.”

Ms. Lundy will leave her position as Chief Operating Officer for Access Community Health Network in Chicago, where she is responsible for the management of 35 health centers and the integration of the network’s clinical service lines.  Her previous experience includes extensive work ensuring that healthcare providers successfully design services in line with Medicaid and Managed Care plans.  This work included serving as the Executive Director of HealthCura, and as National Vice President of Clinical Operations for United HealthCare.

Ms. Lundy earned an Associate Degree in Nursing from the University of Indianapolis, and a Bachelor of Science in Nursing degree from Indiana University.  She earned her Master of Business Administration degree from Rockhurst University.  As a Certified Oncology Nurse, she previously managed the inpatient oncology unit at St. Francis Hospital in Indianapolis.

“I welcome the opportunity to come full circle back to the great state of Indiana. I started my healthcare career as an Oncology RN at St. Francis hospital in Central Indiana serving those that were marginalized and suffering, and have devoted my career to those in the greatest need.   As I continue with this next chapter, I am honored to be the next CEO of IHC.  Together with the talented IHC team, we will build on the impressive momentum the organization has achieved over the last few years.  And we will continue to serve all who seek a medical home, while building equity in partnership with our Indiana communities.”

Plank, who announced his retirement last fall, concluded his IHC career on April 30, 2022.  The Board of Directors appointed IHC Chief Financial Officer Tracy Nagel as Interim President/CEO until Lundy begins her tenure on June 1.

Indiana Health Centers, Inc. (IHC) is federally qualified health center providing healthcare to underserved areas of Indiana since 1977. IHC operates nine centers in South Bend, Logansport, Kokomo, Peru, Marion, Seymour, and Owen County, Indiana.  IHC also manages WIC programs in Tipton, Kokomo, Logansport, Noblesville, Marion, Rochester, and Frankfort.   IHC also provides care to the Hoosier migrant population with a mobile unit during the fall harvest season. IHC services include medical, dental, and behavioral health care to over 32,000 Hoosiers.  Our services are open to all, regardless of their ability to pay. Our patients are covered by Medicaid, Medicare, HIP, and most commercial insurance plans, and IHC provides a sliding fee scale for those without insurance.

For more information:

Tracy Nagel, Interim President/CEO, IHC, Inc:  tnagel@ihcic.org

Michael Busch, IHC Board Member/Search Committee Chair:  lake2river@gmail.com

WIC appointments return to in-person

Starting April 1, all WIC services will be returning from
virtual to in-person. If you have any questions, please
reach out to your local IHC WIC office. A list of IHC’s
WIC locations and phone numbers can be found here:

Prostate Cancer Awareness

This month, IHC is shining a spotlight on prostate cancer awareness. Prostate cancer begins when cells in the prostate gland (found in men) start to grow out of control. Join IHC this month as we discuss prostate cancer and how it can affect you.

Follow us on Facebook, where we will provide information about prostate cancer and men’s health: facebook.com/indianahealthcenters




UPDATE (Tuesday, 2/16): All IHC locations are closed today (Tuesday, 2/16) due to weather and road conditions.

Monday, 2/15: All IHC locations will be closing early today (Monday, 2/15) due to forecasted snow, and will reopen at noon tomorrow. If you have a scheduled appointment during this time, an IHC staff member will contact you about rescheduling. Please call your local IHC with any questions (indianahealthonline.org/our-locations).

World Breastfeeding Week – August 1-7

WIC plays a vital role in the promotion and support of breastfeeding. Breastfeeding peer counselors, IBCLCs, lactation consultants, and other lactation professionals help WIC elevate the capacity of breastfeeding to improve health outcomes of moms and babies. Join us in celebrating this important occasion! For more information, visit worldbreastfeedingweek.org.

COVID-19 testing at IHC-Owen County

Starting Tuesday, June 9th, IHC-Owen County will offer free, drive through COVID-19 testing by appointment. Testing will be performed on-site at 35 Bob Babbs Drive in Spencer. For more information or to schedule your test, please call IHC at (812) 652-1700.

Patient Visit FAQ’s



What changes will I see before my appointment?
You will be offered a telemedicine visit if your provider feels that your needs can be met via a telemedicine session. You will be asked to come to the appointment alone unless the appointment is for a child (child should be accompanied by only one parent or guardian), or you are an adult who needs assistance (you will be able to bring one person to help you). You will also be asked to bring and wear a face covering. If you do not have a face covering, a mask will be provided when you enter the clinic.

What changes will I see when I arrive?
You may be asked to wait in your car until your appointment time. You will be screened for symptoms of COVID-19 by a staff member at the door. If you are not experiencing symptoms of COVID-19 you will go in for your appointment. If you ARE experiencing symptoms of COVID-19, you will be asked to return to your car and a nurse or provider will call you to screen you further and advise you on next steps (testing, self-quarantining, etc).

What other things will I notice?
We are offering fewer available appointment times to allow for social distancing and cleaning/sanitizing between appointments. We will have fewer chairs in the waiting rooms to allow for social distancing, and we’ve removed toys and magazines from our waiting rooms as well.


How do I request a telemedicine visit?
If you believe your visit may qualify for a telemedicine visit, call your local IHC location and ask if you can schedule a virtual appointment. IHC will schedule your visit.

How do I connect to a virtual visit?
You will receive a text message that includes a link for your visit. 15 minutes before your visit, click on the link. Fill in the information that you can, and follow the directions. Once you connect, a provider will be with you shortly.


FAQ: COVID-19 Antibody Testing

What is antibody testing?

Antibody testing checks a sample of a person’s blood to look for antibodies to SARS-CoV-2, the virus that causes COVID-19. These antibodies are produced when someone has been infected, so a positive result from this test indicates that person was previously infected with the virus. We do not know yet if the antibodies that result from infection with SARS-CoV-2 can protect someone from reinfection with this virus (immunity) or how long antibodies to the virus will protect someone.

Is IHC doing COVID-19 antibody testing?

No, at this time we have decided not to offer the LabCorp blood test to detect antibodies.

Why isn’t IHC doing COVID-19 antibody testing?

All tests occasionally result in false positive or false negative results. Sometimes the results are not definitive. Interpreting antibody tests can be complicated and they don’t always provide useful information. At this time antibody testing is mostly used for contact tracing by the CDC and is limited in the information it can provide to individual patients. We do not feel that the information provided in a result would be especially helpful at this time.

Will IHC be offering COVID-19 antibody testing in the future?

We are always exploring options for services to provide to patients for their healthcare related questions. As sensitivity and specificity improves and we are able to provide better information we will revisit offering this type of test.

Community Resources

COVID-19 Resource Guide for Hoosiers


No Kid Hungry texting hotline: Parents & caregivers can text the word “FOOD” (or “COMIDA”) to 877-877 to find free meals in their community. In communities all across America, schools, food banks and community organizations have stepped up to make sure kids continue to get the nutrition they need during this crisis, finding new, innovative ways to safely provide kids with meals. One of the most important things you can do is make sure families know these meals are available and where they can find them. Visit https://www.nokidhungry.org/find-meal-sites to find resources you can share and for a list of states where the texting hotline is active.

Food Services from FSSA


Food Assistance Availability Map (Statewide)


Spencer, IN resources

IU Health is do a free virtual visit 24/7 for a COVID-19 Screen. People can complete it on their computer or on the appt. People do not have to be a patient.

A lot of the local schools are offering meals to children for weekly curbside pickup. Some are even doing bus routes.

Area 10 on aging is also delivering food to the elderly and people can assess their website to offer to volunteer or sign up if they need assistance.  http://area10agency.org/

HIP applications can be completed over the phone and now with more people laid off of work more people my able eligible for this. Our navigators can help with the applications over the phone.

South Bend, IN resources


Grab-and-Go meals will be provided to every student from 11 a.m. to 1 p.m. at 10 school sites Monday through Friday and 10 rotating bus locations Monday through Thursday. Kennedy Academy will provide meals 2 p.m. – 4 p.m. only. See map.

School distribution sites

Brown Community Learning Center – 737 Beale St., South Bend, IN, 46616

Coquillard Elementary – 1245 N Sheridan St., South Bend, IN, 46628

Darden Elementary – 18645 Janet St., South Bend, IN 46637

Harrison Elementary – 3302 W Western Ave., South Bend, IN 46619

Kennedy Academy – 609 N. Olive St., South Bend, IN 46628

Lincoln Elementary – 1425 E Calvert St., South Bend, IN 46613

Marquette Montessori Academy – 1818 Bergan St., South Bend, IN 46628

Muessel Elementary – 1021 Blaine Ave., South Bend, IN 46616

Monroe Elementary – 312 Donmoyer Ave., South Bend, IN 46614

Madison STEAM Elementary – 832 N Lafayette Blvd., South Bend, IN 46601

Nuner Fine Arts Academy – 2716 Pleasant St., South Bend, IN 46615

Tarkington Elementary – 3414 Hepler Rd., South Bend, IN 46635

Bus distribution sites

Monday and Wednesday

Charles Black Center, 3419 W. Washington St., South Bend, IN 46619
LaSalle Intermediate Academy, 2701 W. Elwood Ave., South Bend, IN 46628
Miami Hills Apartments, 3534 High St., South Bend, IN 46614
Monroe Circle, 526 W Western Ave., South Bend, IN 46601
Prairie Apartments, 2630 Prairie Ave., South Bend, IN 46614

Tuesday and Thursday

Countryside Village, 1001 S. Mayflower Rd, South Bend, IN 46619

Indian Springs Apartments, 2609 Bow Ct., South Bend, IN 46628

Prosper South Bend, 3001 E. Jefferson Blvd., South Bend, IN 46615

Rum Village Park, 2626 S. Gertrude St., South Bend, IN 46614

St. Adalbert Catholic Church, 2505 W Grace St, South Bend, IN 46619


South Bend Community School – At least 750 frozen meals will be taken to Madison Elementary on Fridays who is sharing them with 4-5 other elementary schools which we know include Mussel Elementary & Munroe Elementary.  The school is providing the students breakfast and lunch and Cultivate is the dinner.  Backpacks aren’t required because students will be taking them home from school immediately after receiving them.  These meals are delivered by Cultivate to Madison Steam Academy every Friday.

Success Academy – At least 300 meals will be delivered to Success Academy on a weekly basis.  Cultivate delivers these meals to the school and parents can pick up these meals at a designated time by the school.

Wa-Nee Community Schools – At least 450 meals will be delivered weekly to Wa-Nee students.  Wa-Nee plans to deliver to the same students in the weekend backpack program 6 meals every weekend by bus.  Students at Nappanee Elementary, Wakarusa Elementary and Woodview Elementary.  Several weeks of meals are delivered by Cultivate to Family Christian Development Center in Nappanee who is our distribution partner in that community.

Plymouth Community Schools – At least 600 meals will be delivered weekly to Plymouth Community Schools.  Several weeks of meals are delivered to the Center at Donaldson (Ancilla College) who is our food distribution partner in Marshall County.  Plymouth Community Schools distributes the 600 meals to the students at their four elementary schools: Jefferson, Webster, Washington Discovery and Menominee.

Elkhart Community Schools – At least 900 meals will be delivered weekly to Elkhart Community Schools.  Several weeks of meals are delivered to the Church Community Services (CCS) who is our food distribution partner in Elkhart.  CCS will deliver our meals on a weekly basis to the same students and the same five Elkhart Community Elementary Schools which are Beardsley Elementary, Bristol Elementary, Roosevelt Steam Academy and Woodland Elementary.

Food Support

  • Food Bank of Northern Indiana (702 Chapin St, South Bend, IN 46601) remains open with a limit of 5 shoppers at a time. Monday and Friday 9am-2pm, Wednesday 11am-5pm
  • La Casa de Amistad (746 S. Meade Street, South Bend, IN 46619) pantry remains open; Wednesday 2pm-4:45pm
  • St. Margaret’s House (117 N Lafayette Blvd, South Bend, IN 46601) will serve sack lunches from the parking lot Monday-Friday 12pm-1:30pm
  • HOPE Ministries (432 S Lafayette Blvd, South Bend, IN 46601) will continue serving lunch and dinner to anyone in need everyday.
  • Keller Park Church (1003 W Bryan St. South Bend) will serve hot to-go meals to families with children (children must be present at pick-up). Snack and breakfast bags will also be given to all children 18 and under. Wednesdays 5-6pm, Saturdays 12-1pm, Sundays 10-11am
  • Wings Over South Bend (1124 E Angela Blvd #101, South Bend, IN 46617) is providing free kids meals to any child in grades K-12 Monday through Friday from 11 a.m. – 5 p.m. Each meal includes two chicken tenders and a side of fries
  • South Bend Community School Corporation will have grab & go meals for children under 18 available from 11am-1pm Monday-Friday at the following locations:
    • Brown Community Learning Center and Coquillard, Darden, Madison, Marquette, Muessel, Monroe, Nuner, Harrison, Lincoln and Tarkington elementary schools; 11am-1pm, Monday-Friday
  • School City Mishawaka will have packaged meals that can be picked up from 11 a.m. to 1 p.m. Monday through Friday at the following schools:
    • Battell, Beiger, Emmons, LaSalle, Liberty and Twin Branch elementary schools, John Young Middle School and Mishawaka High School.
    • Students who attend Hums Elementary School and Bethel University kindergarten can also pick up meals at any of these sites.
  • Penn-Harris-Madison School Corporation
    • To-go breakfast sack meals will be provided from 8 to 9 a.m. Monday through Friday at Bittersweet, Elm Road, Elsie Rogers, Horizon, Madison, Mary Frank, Meadow’s Edge, Moran and Walt Disney elementary schools, Grissom and Schmucker middle schools and Penn High School. Families can get meals at any school.
    • Lunches will be available for pick-up at all 15 school sites from 11 a.m. to 1 p.m. Also, breakfast meals for the next day can be picked up during the lunch pick-up period.
    • Starting Thursday, a late meal can be picked up from 5 to 7 p.m. at Walt Disney Elementary School. This is available to any and all P-H-M students.
    • Students don’t have to be present with an adult to pick up the meals. The adult just has to be able to show that they have at least one P-H-M student that they are picking up food for. They can show a student ID card as proof.
  • John Glenn School Corporation
    • All meals will be free to students, preschool through 12th grade, and will be provided from 12 to 12:30 p.m. at North Liberty and Walkerton elementary schools. Meals will also be delivered at a number of bus stop locations. A full list of times and locations can be found here.
  • Career Academy
    • Grab-and-go lunches will be served at Success Academy for all students under 18 years old from 11 a.m. to noon Tuesday and Thursdays. Families are asked to enter the building through Door B.
  • Catholic Diocese of Fort Wayne-South Bend
    • Our Lady of Hungary Parish and Marian High School are host sites for daily lunches. Families can receive grab-and-go meals from 11:30 a.m. to 12:30 p.m. outside of the schools.
    • Anyone, regardless of income or school affiliation, under the age of 18 is eligible for this program.
    • Starting Thursday, Saint Joseph High School students, along with any of their school-aged siblings, can pick up free lunches at the school’s loading dock on Cedar Street from 11:30 a.m. to 1:00 p.m. Monday through Friday.




IHC utilizes LabCorp for COVID19 diagnostic testing, charges processed by LabCorp for COVID19 diagnostic testing will be processed following the CARES Act Legislation.


For the health and safety of our patients and staff, we are temporarily closing the IHC at Marion clinic. Our staff and providers are on call and available to address any healthcare needs you may have. If you have any questions, please call IHC at (765) 664-7492.


IHC Logansport is temporarily closed to the public, but providers are still available for telehealth appointments. If you have any questions, please call (574) 722-7407.


IHC at Owen County will be closed through Tuesday, May 5th. Providers are still available for telehealth appointments. If you have any questions, please call (812) 652-1700.


Our office hours have changed. Please visit our locations tab for updated hours of operation.


ATTENTION: For the health and safety of our patients and staff, we are temporarily closing the Jackson County main clinic and annex.  Our staff/providers are on call and available to address any healthcare needs you may have.  Please call us at (812) 524-8388.  Thank you!

All other IHC sites remain open normal business hours Monday-Friday.


IHC WIC cares about you and your health. We are taking steps to decrease your potential for exposure to COVID-19 and complying with the recommendations from the CDC and ISDH.

Effective immediately, ALL WIC appointments will be completed over the phone, including the issuing of benefits. (WIC benefits do not automatically load to your WIC e-card)

This includes appointments for both new and established WIC clients. We will be calling you around the time of your scheduled appointment, so please watch for a call from Indiana Health Centers. During these appointments, we will be asking the usual questions and offering the same education as you’d receive in person.

We are asking everyone to refrain from visiting our WIC offices, and to call us instead.



To minimize exposure to COVID-19, all IHC locations are temporarily suspending Saturday hours. All locations will remain open Mondays – Fridays at their regular hours.



Patient and employee safety is a top priority to us. To ensure that IHC is providing the highest quality health care to our patients, and to aid in minimizing ER usage, IHC will implement the following policies at each location:

  • If you are experiencing fever, cough, and shortness of breath, we want to direct you to the most appropriate care. To prevent the potential spread of the virus, please call for a phone screening before entering the building. We will assess your symptoms and give you further instructions.
  • All non-emergency dental services will be cancelled beginning 3/17/20. Dental emergencies will be assessed by a dentist on site.
  • All patients aged 60 and over are encouraged to postpone appointments. If you feel that you need to see a provider, please call and we will assess your symptoms. IHC staff will continue to send refills for prescriptions.
  • All walk-in hours are temporarily discontinued, to help keep well patients from being exposed to sick patients.
  • Well patient visits (and routine follow-up visits) will be scheduled for morning appointments.
  • Sick patient visits will be scheduled in the afternoons.
  • Only one parent should accompany a pediatric patient, and no other siblings should attend.
  • No extra people should accompany a patient to an appointment unless the patient requires assistance.
  • Doors, exam rooms, chairs, exam beds, restrooms, and other surfaces will be disinfected between patients and twice a day.

For more information about COVID-19, please visit https://www.cdc.gov/coronavirus/2019-ncov/faq.html