Payment Poster (FT) – Indianapolis, IN


IHC Corporate Office

Position Type:

Full Time

The Payment Poster contributes to IHC’s mission and goals of client satisfaction, quality of care, and productivity by accurately and efficiently processing third party accounts receivable paperwork to ensure timely payment for clinical services.  The Payment Poster works with the billing staff and third party payers to problem solve and ensure compliance with all billing policies and procedures.  Payment Poster. Under the supervision of the Business Systems Manger, the Payment Poster is responsible for posting all payments in a timely manner monthly; concentrating on posting all patient related payments into the eCW.

Evaluation of performance
Performance will be evaluated based on meeting specific goals, productivity measures, employee satisfaction scores, and other quality indicators for this position such as:  IHC strategic objectives; site strategic objectives; functional capabilities; leadership and/or employee capabilities; IHC commitments, quality measures, and productivity measures.


Application of knowledge
Knowledge of policies, procedures, rules and/or laws (i.e. HIPPA) administrative methods, and precedents for medical cost recovery, billing, and accounts receivable management, along with detailed knowledge of the establishment’s operations, structure, procedures, and specialized knowledge.  Payment Poster requires increasingly more expert knowledge to include institutional knowledge of IHC’s business operations.

Billing and Customer Service:

  • Direct liaison with Billers.
  • Responsible for posting all patient, insurance, and zero dollar payments daily.
  • Makes any and all corrections before posting batches.
  • Balances all deposits and batches entered.
  • Performs other duties and projects as assigned by supervisor.
  • Locks batches in system at end of the day.
  • Knowledge of general office procedures.
  • Ability to perform complex mathematic calculations.
  • Ability to work with computerized data entry system.
  • Ability to consistently meet deadlines.
  • Ability to communicate with staff and third party payor.
  • Ability to demonstrate positive customer service skills.

Job controls and complexity
Payment Poster employee carries out work with minimal supervision; Business Systems Manager sets goals, objectives, priorities, and deadlines.  Payment Poster uses guidelines that cover most situations.  Payment Poster requires greater supervisory control and direction and works on less complex billing cases.  Payment Poster employee carries out a group of procedures using the general methods and desired results that supervisor indicates, selects from among most appropriate of several guidelines, makes minor adjustments to methods, and refers unforeseen situations to others for solution. Based on assignment, employee must use diverse but conventional methods, techniques.  Payment Poster employee operates under established policies following established routines requiring the employee to recognize clear differences in situations requiring modifications in procedures or use of independent judgment.  Work of Payment Poster affects product and service affects accuracy, reliability and acceptability of further processes and services and supports IHC’s financial goals, objectives, and viability.
Critical skills and behaviors
Logic and analysis – Able to:

  • Think logically and analytically
  • Demonstrates proficiency in moderately complex mathematics
  • Demonstrate basic problem solving, good judgment, and decision-making skills

Communication – Able to:

  • Demonstrate effective verbal and written communication skills
  • Demonstrate positive customer service skill
  • Work with diverse others from different backgrounds and education levels
  • Medical Cost Recovery and Billing: Able to:
  • Demonstrates understanding appropriate to experience level of record keeping and medical claims billing processes
  • Demonstrate basic knowledge of generally accepted bookkeeping principles
  • Understand billing and reimbursement requirements for FQHCs, Medicaid, Medicare, and private insurance.
  • Apply most recent regulations/guidelines on non-profit, health care cost recovery and billing
  • Knowledge of collections and able to work with staff, customers, and third party payers to solve problems

Work Product:   Able to:

  • Demonstrate highly detailed, organized, and accurate work
  • Consistently meets deadlines; perform work timely and efficiently
  • Demonstrate knowledge of standard office practices and procedures.
  • Participate in high performing work teams; maintain a team approach to problem solving
  • Prioritizes tasks and time and follow up; consistently and completely meet deadline
  • Juggle multiple requests and meet multiple deadlines.

Process Improvement:   Able to:

  • Document and follow standard work procedures
  • Participate in process improvement projects

Technology –Demonstrate computer skills, including typing and alpha and numeric data entry;   Able to use Microsoft Word, Excel, Outlook, and electronic health records and billing software.

Physical demands and work environment
Work is non-strenuous with low risk.  Work is primarily sedentary with some walking, standing and carrying of light objects.  Work takes place in an office environment with adequate lighting, ventilation and heat where normal precautions must be observed.

High School diploma or equivalent.  At least 2 years of prior successful work experience, preferably in posting payments or medical billing.