Clinic Receptionist

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The Clinic Receptionist contributes to IHC’s mission and goals of client satisfaction, quality of care, cost competitiveness, and productivity by ensuring all patients and visitors to the clinic are greeted personally and are helped to the next step of needed care efficiently; works with patients and office staff as the first point of contact for customer service; completes day-to-day administrative tasks in a fast-paced, team environment.  

Customer Service
Answers telephones, makes appointments, answers questions about available services, routes calls, takes and relays messages
Greets clients and visitors to clinic and directs them to the next step of care
Assists clients with filling out registration, financial history, consent, privacy, and other forms
Explains information and policies to clients
Witnesses authorization forms
Assists clients with billing questions and patient statements
Works with clients to collect current and past due balances

Enters and updates patient information in the EMR
Assembles registration forms and financial history forms for clients to complete
Accurately enters appointments in computer system
Completes other clerical tasks: files and retrieves documents and reference materials, opens and sorts mail, prepares daily mailings to branch sites, assists with bulk mailings
Takes monthly inventory of IHC forms and office supplies, assists with inventory reports
Reproduces, duplicates and collates materials
Conducts courier runs as required
Prepares letters, memorandums, and correspondence

Logic and Analysis – Able to think logically and analytically.

Communication – Able to:
Demonstrates effective verbal and written communication skills
Interact with a diverse population with a wide range of educational levels including children
Maintain effective working relationships with physicians, other employees and patients
Demonstrate positive customer service skill
Resolve conflicts, think creatively and negotiate solutions
Demonstrate positive customer service skills

Receptionist Functions – Able to: 
Learn and follow standard work practices/procedures – every time – without variation or error
Follow established routines, requiring occasional modifications in procedure
Train others on receptionist functions and standard work
Demonstrate proficiency in patient scheduling, including procedures for walk-ins, overbooking, and rescheduling
Recognize, troubleshoot, and/or alert others to potential scheduling conflicts or problems

Work Product:   Able to:
Demonstrate high detail orientation and accuracy
Perform responsibilities accurately, efficiently and timely
Demonstrate knowledge of standard office practices and procedures
Participate in high performing work teams; maintain a team approach to problem solving
Able to juggle multiple requests and meet multiple deadlines

Process Improvement:  Able to:
Follow standard work procedures
Participate in process improvement projects as required    

Technology:   Able to:
Demonstrate office equipment and computer skills, including data entry
Use Microsoft Word, Excel, and Outlook, and electronic health records, eCW, etc. 

Graduation from a standard high school or equivalent.  Spanish skills preferred.  Preferable 6 months experience in any clerical role; preferably supplemented by one (1) year experience in an office as a receptionist.