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DESCRIPTION OF WORK:
The Case Manager contributes to IHC’s mission and goals of client satisfaction, quality of care, cost competitiveness, and productivity by accurately assessing clients and assisting them in accessing community and health resources. The Case Manager works with clients, clinic staff, and community agencies to ensure access to medical care and local resources while ensuring continuity of care.
Case Manager requires knowledge of the administrative practices, laws and policies, analytical methods and regulations related to health programs and social welfare to complete assignments using established principles and practices. Knowledge permits Case Manager to carry out recurring assignments and gain familiarity with IHC’s practices and permits Case Manager to assist clients seeking services, answer questions, gather information, while gaining knowledge of more demanding requirements of public health case management.
- Visits client in homes to perform social service assessments, determine eligibility for applicable programs and follow-up as needed.
- Refers farm workers to the appropriate community service agencies, as needed.
- Tracks client utilization of clinic and community services and problem-solves to remove barriers to service.
- Acts as liaison between clients and service providers.
- Provides orientation and in-service training to community agencies, as necessary.
- Works with clinic staff to increase patient compliance with treatment plan.
- Meets regularly with community agencies to ensure extensive knowledge of services provided and effective working relationships with service providers.
- Maintains accurate and up-to-date participant records to assist providers in the planning and delivery of services.
- Prepares and submits reports as needed.
DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES:
Communication and Relationship Building –Able to:
- Demonstrate effective verbal and written communication and strong interpersonal skills
- Effectively interview and interact with people from a wide range of educational levels and different backgrounds one-on-one and in groups
- Resolve conflicts; think creatively, and negotiate to achieve desired outcomes
- Establish and maintain effective working relationships with state and local agencies, service providers, other employees within IHC, and clients
- Cooperate with a multi-disciplinary management team
- Demonstrate positive customer service skills
Public Health Case Management – Able to:
- Demonstrate extensive knowledge of all state and local community resources
- Demonstrate specialized knowledge of and ability to apply state and local agencies’ program rules, regulations, policies, and procedures.
- Demonstrate extensive knowledge of theory and practice of public health programs
- Knowledge of the principles and practices of case management
- Prepares and maintains accurate and up-to-date client records
- Maintain client confidentiality
Administration and Management–Able to:
- Understand and apply a variety of interrelated administrative techniques
- Effectively plan and prioritize a variety of projects and meet multiple deadlines
- Perform responsibilities accurately, efficiently, and timely
- Maintain participant confidentiality
Technology –proficient in computer skills, including typing and use of Microsoft Word, Excel, Outlook, Access, eCW
EDUCATION AND EXPERIENCE
Bachelor’s degree preferred. Related health/social service experience will be considered as substitute for degree requirement. High school diploma or equivalent required. May require Navigator certification, depending on clinic needs.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work is non-strenuous with moderate risk. Work is primarily sedentary with some walking, standing, and carrying of light objects. Fieldwork includes: driving to various locations on a consistent basis and requires special mitigating precautions when entering unpredictable home or other living environments of clients.