WIC Clerk

*Click here to return to OPEN POSITIONS

DESCRIPTION OF WORK:              
The WIC Clerk contributes to IHC’s mission and goals of client satisfaction, quality of care, and productivity by providing clerical assistance and support to WIC staff and clients. The WIC Clerk works with other WIC staff and WIC clients to provide initial screening and orientation to WIC clients and to manage appointments, issue checks and manage correspondence for the WIC program.

Knowledge of and skill in general office work in order to carry out repetitive clerical tasks. 
Orients clients to the WIC program, provides information about foods available and authorized vendors, and explains the purpose of the WIC identification card.
Screens income, identification and residency documents; completes WIC certification and WIC check generating forms, assembles charts for WIC certifiers.
Issues manual and computer-generated WIC checks.
Sends form letters to clients covering eligibility, sanction and appointment reminder.
Participates in occasional outreach work, as needed.
Answers phones, schedules appointments, files and completes other standard clerical tasks.
Assists in preparation of monthly reports.

Communication – Able to:
Demonstrate effective verbal and written communication skills.
Interact with a diverse population with a wide range of educational levels including children.
Maintain effective working relationships with physicians, other employees and patients.
Demonstrate positive customer service skills.
Resolve conflicts, think creatively and negotiate solutions.
Demonstrate positive customer service skills.

Clerical Functions: Able to: 
Learn and follow standard work practices/procedures – every time – without variation or error.
Demonstrate knowledge standard clerical practices.
Able to maintain participant confidentiality.

Work Product:   Able to:
Demonstrate high detail orientation and accuracy.
Perform responsibilities accurately, efficiently and timely.
Demonstrate knowledge of standard office practices and procedures.
Participate in high performing work teams; maintain a team approach to problem solving.
Able to juggle multiple requests and meet multiple deadlines.

Process Improvement:   Able to:
Follow standard work procedures
Participate in process improvement projects as required   

Technology: Able to:
Demonstrate office equipment and computer skills, including data entry;   Able to use Microsoft Word, Excel, and Outlook, and electronic health records, eCW, etc. 

High School diploma or equivalent.  Prefer at least one (1) year of clerical experience.  Spanish language skills preferred, but not required.