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DESCRIPTION OF WORK:
The Outreach & Enrollment Assistant Worker contributes to IHC’s mission and goals and is responsible for supporting health centers in raising awareness of insurance options and providing eligibility and enrollment assistance to uninsured patients of health centers and residents in their approved service areas. This position does community outreach and enrollment assisting clients with enrolling into the affordable health insurance coverage through the Health Insurance Exchange, Medicaid, Medicaid Disability Assistance Program, Medicare, Children’s Health Insurance Program, Healthy Indiana Plan, and other insurance.
DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES:
Outreach & Enrollment:
- Enroll newly eligible individuals as well as reenrollment into eCW.
- Provide monthly status report to management team on activities, successes and barriers.
- Maintain Outreach and Enrollment and Special Populations community presence.
- Create and update a position Desk Manual.
- Demonstrated experience working with noted Special Populations preferred.
- Demonstrated ability to use contemporary technology, including social media, to achieve program goals in underserved populations.
- Proficient in the use of Microsoft office 2007 including. Strong written and verbal communication skills.
- Participate in enrollment events focused on educating community members about new affordable insurance options and providing enrollment assistance.
- Ability to work independently and seek guidance as appropriate.
Logic and analysis – Able to:
- Gather, organize, and analyze information and data
- Perform initial problem-solving; draw initial evidenced-based conclusions
- Accurately perform mathematic calculations.
Communication and Relationship Building –Able to:
- Demonstrate effective verbal and written communication, strong interpersonal skills and ability to interact with a wide variety of patients, including children
- Effectively communicate with a variety of individuals at a variety of educational levels
- Able to establish and maintain effective and cordial working relationships with clients, social service agencies and employees, sometimes involving moderately difficult negotiations
- Maintain effective working relationships with diverse others
Medical – Able to:
- Demonstrate strong community health orientation including sensitivity to cultures represented in populations served by IHC and positive customer service skills
- Comply with all agency policies and procedures concerning corporate compliance including privacy of protected health information.
Work Product – Able to:
- Educate, assist, and enroll qualified recipients into appropriate assistance programs, as well as maintain documentation and case management of all applications including eligibility status.
- Provide staff training approved by FSSA in order to complete the Hoosier Healthwise, Healthy Indiana Plan, and Presumptive Eligibility applications.
- Serve as navigator for federal/state marketplace exchange products.
- Assist with planning and organizing of health center/community outreach events with implementation of such events.
- Maintain departmental policies and procedures and ensure quality of care with respect to sensitivity to the needs of the clients we serve.
- Attend and participate in required trainings, conferences and meetings as requested.
- Complete required reports in a timely fashion.
- Participate in professional development activities and maintains professional affiliations.
- Maintain patient confidentiality.
Process Improvement – Able to:
- Anticipate and alert others to problems with projects, processes, or procedures.
- Participate in performance improvement activities.
Technology – demonstrate proficient computer skills, including keyboard and use of Microsoft programs and use of electronic medical records and software (eCW).
EDUCATION AND EXPERIENCE
Graduation from a standard high school. Would prefer experience in working with not-for-profit or insurance products preferred. Must obtain navigator certification within 60 days of employment.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Must be able to operate general office equipment, including computers, telephone, etc. Must be able to drive a motor vehicle safely and use a seat belt when in operation. Must be willing to use own automobile for travel (mileage reimbursed). Must possess a valid Indiana State Driver’s License and automobile in good repair. Must provide proof of insurance. Requires ability to handle environment and working conditions including physical demands such as walking, lifting and carrying boxes up to 20 lbs, vision and hearing in normal range, and ability to converse on the telephone and in person.