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DESCRIPTION OF WORK:
The Practice Manager contributes to IHC’s mission and goals of client satisfaction, quality of care, and productivity by ensuring the clinic operates according to federal and state funding guidelines; supervises the Local Management Team; ensures quality of care and efficient management of the clinic’s processes and programs. The Practice Manager represents the clinic before the local community and in contacts with other agencies and the Community Involvement Committee.
ESSENTIAL FUNCTIONS/DESIREABLE KNOWLEDGE, SKILLS, AND ABILITIES:
Leadership –Able to: share compelling vision and direction; build strong, engaged, and empowered teams; drive and foster IHC mission, vision, and values; drive productivity and achieve results; follow standard problem-solving process; make data-driven, evidenced-based decisions; hold others accountable for performance.
Strategic Planning – Able to: prepare near and mid-range plans; anticipate and alert others to problems; recommend improvements; develop goals, objectives, and action plans.
Logic and analysis – Able to: demonstrate analytical problem solving, decision-making, and trend analysis skills; draw evidenced-based conclusions and recommend and implement evidenced-based solutions
Communication and Relationship Building –Able to: demonstrate effective verbal and written communication and strong interpersonal skills; effectively communicate with a diverse, variety of individuals and entities (staff, Board, vendors, grantors, auditors, etc.). Negotiate and resolve conflict. Cooperate with a multidisciplinary management team; apply balanced approach to health care issues; consider other perspectives and disciplines. Maintain effective and cordial working relationships with other agencies and members of the community.
Operations – Able to: demonstrate knowledge of current theory and practice of primary care medicine in the US with a strong community health orientation and sensitivity to diverse cultures. Apply practical knowledge of the organization to the operations and administration of a community health center, including BHCDA (Bureau of Health Care Delivery and Assistance) guidelines and BCRR (Bureau of Common Reporting Requirements); demonstrate high detail orientation and accuracy. Juggle multiple requests and meet multiple deadlines. Demonstrate proficiency in cost distribution and accounting procedures. Prioritize tasks/time; follow up. Take initiative without close supervision.
Administration and Management –Able to: manage operations of a department or division; demonstrate effective supervisory skills, including recruiting, teaching, coaching, mentoring, disciplining, and professionally developing; understand federal and state employment laws, practices, and procedures; administer HR policies and practices fairly. Develop high performing work teams and maintain a team approach to problem solving and work flow.
Process Improvement – Able to: develop and manage processes to time and standard, develop and implement standard processes and problem-solving methods/techniques; analyze work flow and implement process improvements where necessary. Design, initiate and/or participate in process improvement projects.
Technology –proficient in computer skills, including typing and use of Microsoft Word, Excel, Outlook, Access, eCW, etc.
Knowledge of a wide range of concepts, principles, and methods of health care services and operations; human resources; budgeting, productivity, and financial management; non-profit management; and federal and state laws, regulations and guidelines for FQHCs. Develops new, modified, or continuously improved processes and practices.
Clinic Operations Oversight:
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Majority of work is non-strenuous with some onsite work at or visits to migrant farm camps and produce processing centers; some, albeit limited, potential risk from disgruntled or disoriented patients, employees, and/or field environment. Must be able to operate general office equipment, including computers, telephone, etc.
EDUCATION AND EXPERIENCE
BA/BS from an accredited school with a major in business, nursing, public administration, or social sciences and 3-5 years of clinic or hospital administration experience. Three (3) to (5) years prior administrative and supervisory experience.